FAQs

When will my order be sent?

Your order will be sent in 1-3 business days except pre-order. All items are sent in good faith by Australia Post service with tracking number, we also have signature and express upgrade options, please add shipping upgrade item to your cart if you need.

Parcels that do not require a signature will be left in a place the delivery drivers deem to be safe.

COVID-19 deliveries impacts:

We're still sending the orders as usual, but due to the impact of COVID-19, you may experience a longer delivery time than before, thank you for your patience.

Domestic:
Standard: 5-10 business days
Express: 3-7 business days

International:
Depending on where you’re located, can take 2-6 weeks to arrive. Mail can sometimes get delayed in Customs.

USA: Express 7-15 business days
Other countries on the list: 14-30 business days, depending to different countries transportation conditions.
(excluding time in customs, please leave a minimum of 10 business days after date.)

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Customs fees are the responsibility of the buyer. We are required to declare the actual value of the order on the customs form.

I haven't received the package

If your parcel hasn't been delivered as expected, please contact us so we can help.

Domestic: over the delivery timeframes than 7 days
International: over the delivery timeframes than 2 weeks
Delivery timeframes for international services vary depending on where the item’s being sent and, if applicable, exclude time in customs. Areas outside of metropolitan services might also take longer to be delivered.

Damaged item

When you receive the parcel, please check if the outer packaging is damaged. If it is damaged, please take a photo containing your address information before opening the parcel. If the item is damaged, please contact us immediately.

Refund policy

Please see our refund policy page.

Is there an instructions for the craft kit or tools?

There is a link to our tutorials videos and PDF instruction booklet please feel free to contact us if you have any questions.

Can I pick up my order?

We don't provide order collection service. However, the delivery time in the same city is 1-3 days, and we usually send the order on the next work day.

How do you pack the goods?

The environmental policies we follow help us reduce the amount of packaging produced in the first place. We’re committed to minimising impact on people and our planet by our business in a sustainable way.
Some of you may have experienced receiving packages and feeling like there is way too much material being wasted, except some fragile products may require this extensive protection, but many times this is not the case. We pack our products directly into clean boxes and envelopes, using protective wrapping in only necessary amounts.

Our shipping boxes are from a local carton company The Box Man in Western Australia, and the mail bags are compostable mailers from an Australian company HERO Packing, please click here for more information on how how compost works.

Together we each must consider and make small changes to the way we live life if we hope to create positive improving conditions for future generations.

Other questions

Please contact us if you have any questions, our work time is 10am-3pm on weekdays.

We'll get back to you as soon as possible. Thank you.