Coronavirus deliveries impacts:Domestic updates: We’re still delivering but there may be service impacts. The current reduction in domestic flights has seen delays begin to occur in our domestic deliveries – particularly in the Express Post Network. International updates: Orders sent to the US will be use Express Services, the the estimated delivery time is 7-15 business days. Other countries on the list will be use Standard Delivery, the estimated delivery time: 14-30 working days, depending to different countries transportation conditions and policies. (All delivery speeds are from metro-to-metro excluding time in customs, please leave a minimum of 10 business days after date.)
Is there a instructions for the craft kit?A PDF copy of the instruction booklet comes attached with all our craft kits. If you require a paper copy please contact us.
I haven't received the packageIf your parcel hasn't been delivered as expected, please contact us so we can help. Domestic: over the delivery timeframes than 3 days International: over the delivery timeframes than 2 weeks Delivery timeframes for international services vary depending on where the item’s being sent and, if applicable, exclude time in customs. Areas outside of metropolitan services might also take longer to be delivered.
Damaged itemWhen you receive the parcel, please check if the outer packaging is damaged. If it is damaged, please take a photo containing your address information before opening the parcel. If the item is damaged, please contact us immediately.
How do you pack the goods?The environmental policies we follow help us reduce the amount of packaging produced in the first place. We’re committed to minimising impact on people and our planet by our business in a sustainable way.
Some of you may have experienced receiving packages and feeling like there is way too much material being wasted, except some fragile products may require this extensive protection, but many times this is not the case. We pack our products directly into clean boxes and envelopes, using protective wrapping in only necessary amounts.
Together we each must consider and make small changes to the way we live life if we hope to create positive improving conditions for future generations.
How to sew the ribbon strap (or bias tape) around the hoop?
Please contact us,thank you.